Terms of Service

1. Definitions

Customer / you means the individual or entity that purchases or uses the Service. Account means the customer record and associated entitlements used to access WebChange. API credentials means API keys and webhook signing secrets issued for your Account.

2. The Service

WebChange provides automated website change monitoring through an API and optional signed webhook notifications. Monitoring is subject to technical limits: checks may fail or be delayed; dynamic or JavaScript-rendered content may produce false positives or missed changes; webhook delivery is attempted with bounded retries but is not guaranteed; and third-party websites or infrastructure may be unavailable. The Service is not an uptime monitoring SLA product and does not promise perfect detection.

3. Accounts and API credentials

You must protect API credentials and are responsible for activity performed with them. Do not share full API keys or webhook signing secrets. We may revoke or rotate credentials for security, abuse, or nonpayment. After purchase through the hosted checkout page, access is provisioned manually by an operator who verifies payment and delivers the raw API key once; provisioning is not automatic or instantaneous.

4. Customer responsibilities

You agree to: (a) configure only monitoring targets you are authorized to access and monitor; (b) maintain valid webhook destinations you control; (c) follow the Acceptable Use Policy; (d) comply with applicable laws; and (e) keep Account contact information accurate.

5. Subscription, billing, and cancellation

Paid plans are offered at the prices shown on the pricing and checkout pages and may change for future billing periods. Checkout is handled by a hosted payment provider (currently Stripe). Subscriptions renew according to the provider’s recurring billing for the selected plan until cancelled. WebChange does not currently offer automated cancellation or a customer billing portal.

Cancellation. To cancel, submit a request through support or email [email protected], using the email associated with your payment when possible. After we identify the subscription, we stop future renewals in Stripe. Access ordinarily continues through the end of the current paid billing period, and we confirm the cancellation and its effective date. Your cancellation request is effective when received; it is not contingent solely on our later confirmation. If a request arrives before a renewal but is processed afterward, we will correct or refund the resulting renewal charge, subject to applicable law. This support-assisted process may not satisfy every automatic-renewal or online-cancellation law that could apply to you; where such laws require a different mechanism, those requirements control. Suspension or termination for abuse, security risk, nonpayment, or other material breach may end access earlier as described in these Terms.

Refunds. Subscription payments are generally nonrefundable, including unused portions of a billing period. Exuere may issue a full or partial refund at its discretion for duplicate charges, billing errors, significant service failures, or other exceptional circumstances. Refunds required by applicable law will be honored. We do not offer a blanket satisfaction guarantee or a fixed refund-processing deadline.

Nonpayment, chargebacks, or abuse may result in suspension or termination.

6. Intellectual property

Exuere and its licensors own the Service, branding, and related software. You retain rights in your content, configurations, and destinations. You grant Exuere a limited license to process that material solely to operate the Service.

7. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF UNINTERRUPTED AVAILABILITY, ERROR-FREE OPERATION, PERFECT CHANGE DETECTION, OR SUCCESSFUL WEBHOOK DELIVERY. Some jurisdictions do not allow certain warranty disclaimers; in those cases the disclaimer applies to the fullest extent permitted.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXUERE AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS; BUSINESS INTERRUPTION; LOST DATA; MISSED OR INACCURATE CHANGE DETECTION; DELAYED CHECKS; UNSUCCESSFUL WEBHOOK DELIVERY; OR THIRD-PARTY OUTAGES. EXCEPT FOR LIABILITIES THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING CERTAIN PERSONAL INJURY, FRAUD, OR INTENTIONAL MISCONDUCT CLAIMS, AND OTHER RIGHTS THAT CANNOT BE WAIVED), EXUERE’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE SUBSCRIPTION FEES YOU PAID TO EXUERE FOR THE SERVICE DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Suspension and termination

We may suspend or terminate access for nonpayment, security risk, Acceptable Use Policy violations, legal requirements, or material breach. You may stop using the Service at any time and cancel renewal as described above.

10. Governing law and disputes

These Terms are governed by the laws of the State of Connecticut, excluding conflict-of-law rules. Before filing a lawsuit, the parties will attempt good-faith informal resolution by contacting support. If unresolved, exclusive venue lies in the state or federal courts located in Connecticut, unless applicable law requires otherwise. Nothing here requires arbitration or waives class actions unless separately agreed in writing.

11. Changes; severability; entire agreement

We may update these Terms by posting a revised version with an updated effective date. Material changes apply prospectively. If a provision is unenforceable, the remainder stays in effect. These Terms, the Acceptable Use Policy, and the Privacy Policy are the entire agreement for the Service.

12. Contact

Questions about these Terms: [email protected] or via support. Exuere LLC is a Connecticut limited liability company.