Support and onboarding

Send a support request

The online form is unavailable in this environment. Email [email protected] instead. WebChange is independently operated. Support requests are reviewed as availability permits. Response times may vary, and no specific response time or support service-level agreement (SLA) is guaranteed.

Cancel your subscription

The online form is unavailable here. Request cancellation by emailing [email protected]. Use the email address associated with your Stripe subscription when possible, and include a message such as: Please cancel my WebChange subscription.

Cancellation requests are effective when received, regardless of when support responds. An operator will stop future subscription renewals in Stripe and confirm the cancellation. Access ordinarily continues through the end of the current paid billing period. Submitting a request does not automatically change your Stripe subscription status.

If a renewal charge occurs because a timely cancellation request was processed late, WebChange will correct or refund that charge.

New buyers

After payment, contact support using the same email used for payment. An operator verifies the purchase, provisions the customer, and delivers the raw API key once.

Safe support details

For API support, include the API-key prefix if useful, but never send the full API key. For webhook support, include the WebChange event ID if useful, but never send the signing secret.